Refund and Returns Policy

Our Commitment

At barkmarket, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

Eligibility for Returns

General Conditions

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• A valid proof of purchase (order number or receipt) must be provided.
• Returns must be initiated within 30 calendar days from the delivery date.

Non‑Returnable Items

• Personalized or custom‑made products.
• Perishable goods, including food, plants, or live animals.
• Items marked as final sale or clearance.

Return Process

How to Start a Return

Contact our Customer Support team at [email protected] or call +1 (704) 853-0819. Provide your order number, the reason for the return, and any supporting photos if applicable.

Shipping the Return

Once your request is approved, we will issue a prepaid return label. Pack the item securely, attach the label, and drop it off at the designated carrier. You are responsible for returning the item within the timeframe specified in the approval email.

Refunds

Processing Time

Refunds are processed within 7‑10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

Refund Amount

• Product price will be refunded in full, minus any original shipping charges.
• If the return is due to an error on barkmarket’s part (e.g., wrong item shipped, defective product), we will also reimburse the original shipping cost.

Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the desired product. We will process the refund for the original purchase once the returned item is received.

User Responsibilities

• Ensure the returned item is packaged securely to prevent damage during transit.
• Provide accurate contact information and order details when requesting a return.
• Comply with any additional instructions provided by barkmarket’s support team.

Legal Disclaimer

barkmarket reserves the right to refuse a return or refund if the returned item does not meet the eligibility criteria outlined above. This policy does not affect your statutory rights under applicable consumer protection laws.

Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (704) 853-0819
• Mailing Address: 8080 Northeast 21st Street, Charlotte, North Carolina 28255, United States